Jr.
Network Support Engineer
(No .of Positions- 3)
Job Location: Karachi,
Pakistan
Gender: Male
Education BS
Computer or Network Engineering/CISCO Certified
Experience: Fresh- 1 year
Skills Required:
·
Must have very strong verbal and written English communications
Skills (American accent Preferred) and good interpersonal skills.
·
Excellent troubleshooting skills and technical knowledge is a
must.
·
Basic Knowledge of NAT, DHCP, DNS, HTTP, HTTPS, VPN, SMTP, WiFi,
LAN, WAN.
·
Ability to work different shifts in a 24x7 environment.
·
Excellent analytical skills and EDP knowledge.
·
Cisco CCNA or equivalent hands on experience preferred.
Summary
·
Answer all incoming technical support calls in queue with
appropriate opening script, log all calls, walk customers though the trouble
shooting steps.
·
Troubleshoot Internet connectivity, browser configurations,
personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
·
Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
·
Responsible for handling customer calls with a positive
problem-solving attitude.
·
Provide input for troubleshooting procedures and diagnostic
tools
·
Properly document all calls in CRM.
·
May also perform additional duties such as; preventative
maintenance and or other IT services.
Apply
Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.