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Saturday, April 17, 2010

General Manager Customer Services

One of our Clients is looking for General Manager Customer Services for the following role.  
POSITION TITLE
General Manager Customer Services
POSITION BASED IN
Islamabad - Pakistan
CLIENT'S DETAIL
Leading Telecom Operator
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          Masters degree with minimum of 10 years experience in call centers/customer care of the telecommunication industry with recent experience in a senior management or executive role.
·          Have progressive experience in leading a service delivery function with employees in multiple locations, and significant experience developing and implementing new means for meeting customer demands, change management skills are critical.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Strategic planning and implementation of customer care initiatives including monthly forecasting of business performance and developing action plans to meet service, timeliness, and accuracy, productivity and business goals.
·          Develop strong relationships with functional leaders to not only to deliver quality customer service and support but also to help identify root cause of these contacts to ultimately help eliminate and prevent future customer service/technical support calls.
·          Leading the service delivery operations, inclusive of customer service, technical support and support innovation.
·          Oversee and innovate process and system improvements in the areas of customer service and technical support.
·          Perform root cause analysis and provide timely feedback "upstream" back to the product management/product development team as well as to the marketing and sales team thereby eliminating and preventing service delivery contacts.
·          Partner cross-functionally to deliver right-for-me service delivery models across all channels: in product, IVR, web, chat, email, social, etc.
Organizational management of 500 employees as well as outsourced operations;
·          Evaluate current organizational structure for maximum quality and efficiency.
·          Strong management practices and mentorship to build a culture of excellence with a focus on delighting the customer.
·          Define and hold team accountable to performance metrics
·          Manage capital and operating budget.
·          Demonstrated a track record of success and a proven history of meeting the service delivery needs of a wide range of customers while driving agent performance, monitoring results and appropriately allocating resources.
·          Demonstrated competency in creating and executing on strategic plans for customer service and technical support; knowledge of operations a plus.
·          A deep understanding of metrics/dashboards that drive an environment and culture of continuous improvement.
·          Experience in leveraging third-party partners and alliances creatively to scale up and scale back as necessary.
·          Possess strong problem-solving, communication, collaboration, and critical thinking and presentation skills.
·          Demonstrate a track record of success in achieving high-impact business results in an ambiguous work environment.
·          As a member of the senior leadership team, overall effectiveness is measured through both delivering a WOW customer experience, strong scores, customer retention and cost effectiveness.
·          Must be a creative problem solver with a passion for innovation to join our team and revolutionize the way the world does business.
Please send your resume at Faarouq.Siddiqui@ gmail.com before 30th April in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained.
Please mark the title of the designation and the preferred city applying for in the Subject line
 

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----- Forwarded Message ----
From: farrukh siddiqui <farrukhhsiddiqui@gmail.com>
Sent: Sat, April 17, 2010 11:00:09 AM
Subject: [Jobs_Availablepk] Job Opening - General Manager Customer Services

 
ne of our Clients is looking for General Manager Customer Services for the following role.  
POSITION TITLE
General Manager Customer Services
POSITION BASED IN
Islamabad - Pakistan
CLIENT'S DETAIL
Leading Telecom Operator
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          Masters degree with minimum of 10 years experience in call centers/customer care of the telecommunication industry with recent experience in a senior management or executive role.
·          Have progressive experience in leading a service delivery function with employees in multiple locations, and significant experience developing and implementing new means for meeting customer demands, change management skills are critical.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Strategic planning and implementation of customer care initiatives including monthly forecasting of business performance and developing action plans to meet service, timeliness, and accuracy, productivity and business goals.
·          Develop strong relationships with functional leaders to not only to deliver quality customer service and support but also to help identify root cause of these contacts to ultimately help eliminate and prevent future customer service/technical support calls.
·          Leading the service delivery operations, inclusive of customer service, technical support and support innovation.
·          Oversee and innovate process and system improvements in the areas of customer service and technical support.
·          Perform root cause analysis and provide timely feedback "upstream" back to the product management/product development team as well as to the marketing and sales team thereby eliminating and preventing service delivery contacts.
·          Partner cross-functionally to deliver right-for-me service delivery models across all channels: in product, IVR, web, chat, email, social, etc.
Organizational management of 500 employees as well as outsourced operations;
·          Evaluate current organizational structure for maximum quality and efficiency.
·          Strong management practices and mentorship to build a culture of excellence with a focus on delighting the customer.
·          Define and hold team accountable to performance metrics
·          Manage capital and operating budget.
·          Demonstrated a track record of success and a proven history of meeting the service delivery needs of a wide range of customers while driving agent performance, monitoring results and appropriately allocating resources.
·          Demonstrated competency in creating and executing on strategic plans for customer service and technical support; knowledge of operations a plus.
·          A deep understanding of metrics/dashboards that drive an environment and culture of continuous improvement.
·          Experience in leveraging third-party partners and alliances creatively to scale up and scale back as necessary.
·          Possess strong problem-solving, communication, collaboration, and critical thinking and presentation skills.
·          Demonstrate a track record of success in achieving high-impact business results in an ambiguous work environment.
·          As a member of the senior leadership team, overall effectiveness is measured through both delivering a WOW customer experience, strong scores, customer retention and cost effectiveness.
·          Must be a creative problem solver with a passion for innovation to join our team and revolutionize the way the world does business.
Please send your resume at Faarouq.Siddiqui@ gmail.com before 30th April in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained.
Please mark the title of the designation and the preferred city applying for in the Subject line
 
__._,_.___
Recent Activity:
Ufone CCE Karachi
MARKETPLACE
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__,_._,___
Posted by SNap(R) Group at 1:51 PM 0 comments
Labels:

Senior Security/ Infrastructure Executive

One of our Clients is looking for Senior Security/ Infrastructure Executive for the following role
POSITION TITLE
Senior Security/ Infrastructure Executive
POSITION BASED IN
Karachi – Pakistan
CLIENT'S DETAIL
Leading Oil Refinery
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          10+ years of experience related to infrastructure operations i.e. LAN/WAN/Servers Communication. Network performance administration i.e. Router configuration, network segmentation, switches maintenance, operating system windows LINUX/ Windows 2000 advance server/ Windows server 2003.
·          Working experience of SAP/ ERP environment will be proffered, Experience in developing and administering an information security program is desirable (ISO 27001).
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
SECURITY AREA :
·          Develop, implement and manage the overall enterprise process for security strategy and associated architecture and engineering standards.
·          Develop and implement policies, standards and guidelines related to corporate security.
·          Work closely with corporate executives, business managers, audit and legal counsel to understand corporate requirements related to security and regulatory compliance, and to map those requirements to current security projects
·          Oversee the monitoring and protection of facilities, personnel and information systems. Evaluate suspected security breaches and recommend corrective actions.
·          Serve as the enterprise focal point for security incident response planning and execution.
·          Define and implement risk assessment program which will define, identify and classify critical assets, assess threats and vulnerabilities regarding those assets, and implement safeguard recommendations.
INFRASTRUCTURE AREA
·          Propose and execute the optimization and up gradation of network.
·          Assist in trouble shooting the network related issues.
·          Supervise in the preparation of network related documentation.
·          Responsible for routine backups and restoration process.
·          Evaluate and/or recommend procurement of network accessories, peripheral equipment etc
·          Anticipate communication and networking problems and implement preventive measures.
Please send your resume at Farrukhhsiddiqui@ gmail.com before 23rd April 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line
__._,_.___

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Posted by SNap(R) Group at 1:39 PM 0 comments
Labels:

Economist

One of our Clients is looking for Economist for the following role
POSITION TITLE
Economist
POSITION BASED IN
Karachi – Pakistan
CLIENT'S DETAIL
Leading Oil Refinery
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          MS in Economics with 2-5 years of experience of business and economic research.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Study policies of other countries and prepare comparison and gap analysis.
·          Tracking of reserves availability position crude and natural gas.
·          Collect, maintain, analyze and disseminate information concerning petroleum industry.
·          Assessment of economic condition of the country and its impact on the business.
·          Excellent verbal and written communication skills. Ability to collect and analyze data. Ability to work in teams and in cross-functional activities.
Please send your resume at Farrukhhsiddiqui@ gmail.com before 23rd April 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line
__._,_.___

Be a part of SNap(R) Family:

   


----- Forwarded Message ----
From: farrukh siddiqui <farrukhhsiddiqui@gmail.com>
Sent: Sat, April 17, 2010 11:00:40 AM
Subject: [Jobs_Availablepk] Job Opening - Economist

 
One of our Clients is looking for Economist for the following role
POSITION TITLE
Economist
POSITION BASED IN
Karachi – Pakistan
CLIENT'S DETAIL
Leading Oil Refinery
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          MS in Economics with 2-5 years of experience of business and economic research.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Study policies of other countries and prepare comparison and gap analysis.
·          Tracking of reserves availability position crude and natural gas.
·          Collect, maintain, analyze and disseminate information concerning petroleum industry.
·          Assessment of economic condition of the country and its impact on the business.
·          Excellent verbal and written communication skills. Ability to collect and analyze data. Ability to work in teams and in cross-functional activities.
Please send your resume at Farrukhhsiddiqui@ gmail.com before 23rd April 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line
__._,_.___
Recent Activity:
Ufone CCE Karachi
MARKETPLACE
Stay on top of your group activity without leaving the page you're on - Get the Yahoo! Toolbar now.
Welcome to Mom Connection! Share stories, news and more with moms like you.
Hobbies & Activities Zone: Find others who share your passions! Explore new interests.
.

__,_._,___
Posted by SNap(R) Group at 1:38 PM 0 comments
Labels:

Tech Operator

One of our Clients is looking for Tech Operator for the following role
POSITION TITLE
Tech Operator
POSITION BASED IN
Kingdom of Saudi Arabia
CLIENT'S DETAIL
Plastic Manufacturing Concern
GENDER
Equal Opportunity Employer – Preferable Male
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          Diploma in Mechanical, Electrical, Electronics and Mechatronics with 10 years in Plastic Industry or Similar
·          Academic Qualification:  Pak Swedish Institute or Equivalent -- Karachi or Gujrat
·          Status; Bachelor
OTHER INFO
·          Salary: Basic SR 1500 + over time + Medical cover provided
·          Vacation & Air Tickets: Every two years
·          Good performance will add at least SR 100/ in basic salary each year
·          Accommodation: Provided
·          We also have an extensive training program and if the candidate performs well then after 2 years he has chance to grow as Technician.
Please send your resume at Farrukhhsiddiqui@ gmail.com before 23rd April 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line
__._,_.___

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Posted by SNap(R) Group at 1:35 PM 0 comments
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IT Manager (ERP) required for our client in Karachi,Pakistan

IT Manager Required for our client in Karachi.

Selection Criteria 
• A university degree (preferably at post-graduate level), in Information Technology. 
• At least ten (10) years experience in IT, with six (6) to seven (7) years Managerial Exposure. 
• Highly effective leadership and management skills and demonstrated capacity to work in a TEAM. 
• Experience in the Development of Desktop Applications, Website, ERP, CRM, BI and Mobile Applications. 
• Experience in Database Management, C#NET, VB.NET, ASP.NET, SQL SERVER, MOJO PORTAL and CMS. 
• Should have knowledge related Documentation Software and mind mapping, Information Technology Infrastructure Library, SEO, SEM, PPC and PPP. 

KEY Responsibilities 
• Responsible for the management of IT Department and Computer Resources. 
• Develop annual business plan and operating budget for the department and monitor the implementation of these, to ensure financial targets are met. 
• To develop or revise and maintain Disaster Recovery Plan. 
• Direct the preparation and implementation of policies, procedures and standards relating to Information. 
• Create SEO and Online Marketing Policy in compliance to general rules of different Search Engines and Websites. 
• Manages all IT projects such as Development, setup, procurement, phasing-out and disposals. 
• Recommends new products technologies, which will be beneficial to the company's operation. 

If interested sign up at our job website www.noblethr. net 
and apply for this job and many more. 

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Posted by SNap(R) Group at 1:14 PM 0 comments
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Friday, April 16, 2010

Experienced Salesman - Bahrain

EXPERIENCED SALESMAN



  • With exposure in hotel/restaurant supplies and equipment, 
  • Knowledge in computer, 
  • Good communication skill,
  • Valid Bahrain driving license. 

Remuneration commensurate with qualification and experience. Sponsorship available.
Send CV with recent photograph to: vacancy@khnk152. com

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Posted by SNap(R) Group at 5:04 PM 0 comments
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