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Saturday, April 17, 2010

General Manager Customer Services

One of our Clients is looking for General Manager Customer Services for the following role.  
POSITION TITLE
General Manager Customer Services
POSITION BASED IN
Islamabad - Pakistan
CLIENT'S DETAIL
Leading Telecom Operator
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          Masters degree with minimum of 10 years experience in call centers/customer care of the telecommunication industry with recent experience in a senior management or executive role.
·          Have progressive experience in leading a service delivery function with employees in multiple locations, and significant experience developing and implementing new means for meeting customer demands, change management skills are critical.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Strategic planning and implementation of customer care initiatives including monthly forecasting of business performance and developing action plans to meet service, timeliness, and accuracy, productivity and business goals.
·          Develop strong relationships with functional leaders to not only to deliver quality customer service and support but also to help identify root cause of these contacts to ultimately help eliminate and prevent future customer service/technical support calls.
·          Leading the service delivery operations, inclusive of customer service, technical support and support innovation.
·          Oversee and innovate process and system improvements in the areas of customer service and technical support.
·          Perform root cause analysis and provide timely feedback "upstream" back to the product management/product development team as well as to the marketing and sales team thereby eliminating and preventing service delivery contacts.
·          Partner cross-functionally to deliver right-for-me service delivery models across all channels: in product, IVR, web, chat, email, social, etc.
Organizational management of 500 employees as well as outsourced operations;
·          Evaluate current organizational structure for maximum quality and efficiency.
·          Strong management practices and mentorship to build a culture of excellence with a focus on delighting the customer.
·          Define and hold team accountable to performance metrics
·          Manage capital and operating budget.
·          Demonstrated a track record of success and a proven history of meeting the service delivery needs of a wide range of customers while driving agent performance, monitoring results and appropriately allocating resources.
·          Demonstrated competency in creating and executing on strategic plans for customer service and technical support; knowledge of operations a plus.
·          A deep understanding of metrics/dashboards that drive an environment and culture of continuous improvement.
·          Experience in leveraging third-party partners and alliances creatively to scale up and scale back as necessary.
·          Possess strong problem-solving, communication, collaboration, and critical thinking and presentation skills.
·          Demonstrate a track record of success in achieving high-impact business results in an ambiguous work environment.
·          As a member of the senior leadership team, overall effectiveness is measured through both delivering a WOW customer experience, strong scores, customer retention and cost effectiveness.
·          Must be a creative problem solver with a passion for innovation to join our team and revolutionize the way the world does business.
Please send your resume at Faarouq.Siddiqui@ gmail.com before 30th April in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained.
Please mark the title of the designation and the preferred city applying for in the Subject line
 

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----- Forwarded Message ----
From: farrukh siddiqui <farrukhhsiddiqui@gmail.com>
Sent: Sat, April 17, 2010 11:00:09 AM
Subject: [Jobs_Availablepk] Job Opening - General Manager Customer Services

 
ne of our Clients is looking for General Manager Customer Services for the following role.  
POSITION TITLE
General Manager Customer Services
POSITION BASED IN
Islamabad - Pakistan
CLIENT'S DETAIL
Leading Telecom Operator
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          Masters degree with minimum of 10 years experience in call centers/customer care of the telecommunication industry with recent experience in a senior management or executive role.
·          Have progressive experience in leading a service delivery function with employees in multiple locations, and significant experience developing and implementing new means for meeting customer demands, change management skills are critical.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Strategic planning and implementation of customer care initiatives including monthly forecasting of business performance and developing action plans to meet service, timeliness, and accuracy, productivity and business goals.
·          Develop strong relationships with functional leaders to not only to deliver quality customer service and support but also to help identify root cause of these contacts to ultimately help eliminate and prevent future customer service/technical support calls.
·          Leading the service delivery operations, inclusive of customer service, technical support and support innovation.
·          Oversee and innovate process and system improvements in the areas of customer service and technical support.
·          Perform root cause analysis and provide timely feedback "upstream" back to the product management/product development team as well as to the marketing and sales team thereby eliminating and preventing service delivery contacts.
·          Partner cross-functionally to deliver right-for-me service delivery models across all channels: in product, IVR, web, chat, email, social, etc.
Organizational management of 500 employees as well as outsourced operations;
·          Evaluate current organizational structure for maximum quality and efficiency.
·          Strong management practices and mentorship to build a culture of excellence with a focus on delighting the customer.
·          Define and hold team accountable to performance metrics
·          Manage capital and operating budget.
·          Demonstrated a track record of success and a proven history of meeting the service delivery needs of a wide range of customers while driving agent performance, monitoring results and appropriately allocating resources.
·          Demonstrated competency in creating and executing on strategic plans for customer service and technical support; knowledge of operations a plus.
·          A deep understanding of metrics/dashboards that drive an environment and culture of continuous improvement.
·          Experience in leveraging third-party partners and alliances creatively to scale up and scale back as necessary.
·          Possess strong problem-solving, communication, collaboration, and critical thinking and presentation skills.
·          Demonstrate a track record of success in achieving high-impact business results in an ambiguous work environment.
·          As a member of the senior leadership team, overall effectiveness is measured through both delivering a WOW customer experience, strong scores, customer retention and cost effectiveness.
·          Must be a creative problem solver with a passion for innovation to join our team and revolutionize the way the world does business.
Please send your resume at Faarouq.Siddiqui@ gmail.com before 30th April in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained.
Please mark the title of the designation and the preferred city applying for in the Subject line
 
__._,_.___
Recent Activity:
Ufone CCE Karachi
MARKETPLACE
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.

__,_._,___
Posted by SNap(R) Group at 1:51 PM 0 comments
Labels:

Senior Security/ Infrastructure Executive

One of our Clients is looking for Senior Security/ Infrastructure Executive for the following role
POSITION TITLE
Senior Security/ Infrastructure Executive
POSITION BASED IN
Karachi – Pakistan
CLIENT'S DETAIL
Leading Oil Refinery
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          10+ years of experience related to infrastructure operations i.e. LAN/WAN/Servers Communication. Network performance administration i.e. Router configuration, network segmentation, switches maintenance, operating system windows LINUX/ Windows 2000 advance server/ Windows server 2003.
·          Working experience of SAP/ ERP environment will be proffered, Experience in developing and administering an information security program is desirable (ISO 27001).
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
SECURITY AREA :
·          Develop, implement and manage the overall enterprise process for security strategy and associated architecture and engineering standards.
·          Develop and implement policies, standards and guidelines related to corporate security.
·          Work closely with corporate executives, business managers, audit and legal counsel to understand corporate requirements related to security and regulatory compliance, and to map those requirements to current security projects
·          Oversee the monitoring and protection of facilities, personnel and information systems. Evaluate suspected security breaches and recommend corrective actions.
·          Serve as the enterprise focal point for security incident response planning and execution.
·          Define and implement risk assessment program which will define, identify and classify critical assets, assess threats and vulnerabilities regarding those assets, and implement safeguard recommendations.
INFRASTRUCTURE AREA
·          Propose and execute the optimization and up gradation of network.
·          Assist in trouble shooting the network related issues.
·          Supervise in the preparation of network related documentation.
·          Responsible for routine backups and restoration process.
·          Evaluate and/or recommend procurement of network accessories, peripheral equipment etc
·          Anticipate communication and networking problems and implement preventive measures.
Please send your resume at Farrukhhsiddiqui@ gmail.com before 23rd April 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line
__._,_.___

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Posted by SNap(R) Group at 1:39 PM 0 comments
Labels:

Economist

One of our Clients is looking for Economist for the following role
POSITION TITLE
Economist
POSITION BASED IN
Karachi – Pakistan
CLIENT'S DETAIL
Leading Oil Refinery
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          MS in Economics with 2-5 years of experience of business and economic research.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Study policies of other countries and prepare comparison and gap analysis.
·          Tracking of reserves availability position crude and natural gas.
·          Collect, maintain, analyze and disseminate information concerning petroleum industry.
·          Assessment of economic condition of the country and its impact on the business.
·          Excellent verbal and written communication skills. Ability to collect and analyze data. Ability to work in teams and in cross-functional activities.
Please send your resume at Farrukhhsiddiqui@ gmail.com before 23rd April 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line
__._,_.___

Be a part of SNap(R) Family:

   


----- Forwarded Message ----
From: farrukh siddiqui <farrukhhsiddiqui@gmail.com>
Sent: Sat, April 17, 2010 11:00:40 AM
Subject: [Jobs_Availablepk] Job Opening - Economist

 
One of our Clients is looking for Economist for the following role
POSITION TITLE
Economist
POSITION BASED IN
Karachi – Pakistan
CLIENT'S DETAIL
Leading Oil Refinery
GENDER
Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE
·          MS in Economics with 2-5 years of experience of business and economic research.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES
·          Study policies of other countries and prepare comparison and gap analysis.
·          Tracking of reserves availability position crude and natural gas.
·          Collect, maintain, analyze and disseminate information concerning petroleum industry.
·          Assessment of economic condition of the country and its impact on the business.
·          Excellent verbal and written communication skills. Ability to collect and analyze data. Ability to work in teams and in cross-functional activities.
Please send your resume at Farrukhhsiddiqui@ gmail.com before 23rd April 2010 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line
__._,_.___
Recent Activity:
Ufone CCE Karachi
MARKETPLACE
Stay on top of your group activity without leaving the page you're on - Get the Yahoo! Toolbar now.
Welcome to Mom Connection! Share stories, news and more with moms like you.
Hobbies & Activities Zone: Find others who share your passions! Explore new interests.
.

__,_._,___
Posted by SNap(R) Group at 1:38 PM 0 comments
Labels: