Help Desk Technician with Active TS/SCI in Sutiland, MD

The candidate would primarily provide support for the Information Services Center help desk and additionally would provide support for information processing applications, databases, workstations and servers in a mixed MS Windows and UNIX environment.

The candidate's primary responsibility will be to provide computer operations and tier 1 level system administration via phone and walk-in support for the operations and maintenance team of the IITM2 contract. Candidate would be required to create and update Remedy trouble tickets for resolution of stated customer issues. Additionally, the candidate would be responsible for Tier 1 troubleshooting of IT systems as necessary or appropriate.

Must have:
Working and practical knowledge of MS Office desktop applications, including, but not limited to: Exchange, Word, and Excel. Working and practical knowledge of Remedy or similar action request processing system. Experience troubleshooting MS Windows and/or UNIX workstations and/or servers. Strong work ethic and ability to work independently.
Excellent verbal communications skills and customer service experience.
Desirable skillset:
Experience in DoDIIS IT support operations.

Direct hire opportunity


Best regards,

Debbie

Debbie Fields
Technical Recruiter|Business Development
ALTEK Information Technology, Inc.
Main Number: 301-695-4440, Ext: 104
Cell Phone: 301-788-4981
Fax: 301-695-9390
Email: dfields@al-tekinc.com
Website: http://al-tekinc.com
Twitter: http://twitter.com/debbiefields
LinkedIn: http://www.linkedin.com/in/debbiefields

"ALTEK is a WBENC Certified Women Owned MBE/DBE Firm"

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