i2c Inc. (www.i2cinc.com) is a leading, global technology provider of electronic payment processing solutions to top Fortune 500 companies in the USA with global alliances and affiliations.
i2c has been ranked 9th among the top 25 fastest growing organizations in the country. Over the past several years, we have experienced significant growth in business and employment opportunities owing to be talent, dedication and commitment of our people.
Role: Software Engineers Technology support Group
Location: Lahore, Pakistan
Key Responsibilities
:: Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products
:: Facilitate Client Service Representatives (CSRs) in promptly addressing customer inquiries and problems
:: Communicate with customers to provide desired information and status on customer inquiries
:: Generate and provide application data or reports to customers and other stakeholders
:: Use ticketing system and other software to maintain data related to Level 2 tickets and customer inquiries
:: Log, identify, analyze, and resolve customer issues related to software products
:: Review front end, back end and other application interfaces and logs to troubleshoot and fix problems
:: Coordinate and follow up on customer inquires with relevant stakeholders to timely close open tickets
:: Continuously learn and update product knowledge to provide excellent customer experience
:: Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders
:: Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future
:: May be assigned to work on day or night shift to ensure 24/7 operations
Required Competencies
:: A degree in computer sciences or related discipline
:: 1 to 3 years experience
:: Strong customer orientation
:: Good database concepts and SQL skills
:: Ability to analyze, troubleshoot and solve problems
:: Good written and oral communication skills
:: Excellent interpersonal and team skills
:: Motivation and ambition to excel
:: Drive to learn and grow
:: Self-driven, time conscious and fast executor
:: Willing to work at night
We Offer:
:: Excellent Working Environment
:: Professional Growth
:: Excellent Life and Health Insurance, Provident fund etc.
:: Free Meals and so much more….
We offer competitive remuneration & employment benefits package and long term growth opportunity to qualified and dedicated professionals.
If you match the above mentioned criteria, please feel free to forward your profile to careers@i2cinc.com.
IMPORTANT: Please mention position title and Yahoo Group name in subject line of your email. Emails without the above will not be considered.
i2c has been ranked 9th among the top 25 fastest growing organizations in the country. Over the past several years, we have experienced significant growth in business and employment opportunities owing to be talent, dedication and commitment of our people.
Role: Software Engineers Technology support Group
Location: Lahore, Pakistan
Key Responsibilities
:: Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products
:: Facilitate Client Service Representatives (CSRs) in promptly addressing customer inquiries and problems
:: Communicate with customers to provide desired information and status on customer inquiries
:: Generate and provide application data or reports to customers and other stakeholders
:: Use ticketing system and other software to maintain data related to Level 2 tickets and customer inquiries
:: Log, identify, analyze, and resolve customer issues related to software products
:: Review front end, back end and other application interfaces and logs to troubleshoot and fix problems
:: Coordinate and follow up on customer inquires with relevant stakeholders to timely close open tickets
:: Continuously learn and update product knowledge to provide excellent customer experience
:: Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders
:: Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future
:: May be assigned to work on day or night shift to ensure 24/7 operations
Required Competencies
:: A degree in computer sciences or related discipline
:: 1 to 3 years experience
:: Strong customer orientation
:: Good database concepts and SQL skills
:: Ability to analyze, troubleshoot and solve problems
:: Good written and oral communication skills
:: Excellent interpersonal and team skills
:: Motivation and ambition to excel
:: Drive to learn and grow
:: Self-driven, time conscious and fast executor
:: Willing to work at night
We Offer:
:: Excellent Working Environment
:: Professional Growth
:: Excellent Life and Health Insurance, Provident fund etc.
:: Free Meals and so much more….
We offer competitive remuneration & employment benefits package and long term growth opportunity to qualified and dedicated professionals.
If you match the above mentioned criteria, please feel free to forward your profile to careers@i2cinc.com.
IMPORTANT: Please mention position title and Yahoo Group name in subject line of your email. Emails without the above will not be considered.
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