We are looking for candidates for the position of Assistant Information Centre Officer for a Large International Organization
Position Title: Assistant Information Centre Officer
Position Location: Karachi
Sector: Development Sector
Company Type: Large International Organization
Salary: PKR 23K to 33K
Contract Duration: 1 Year -- with possibility of extension
Essential Requirements:
-Bachelors degree or above -Excellent English and Urdu presentation/interpersonal communication skills
-Excellent English writing skills
-Prior experience/internships/extracurricular activities related to customer services OR call center OR event management OR activities requiring multitasking preferred (but nor required)
Position Title: Assistant Information Centre Officer
Position Location: Karachi
Sector: Development Sector
Company Type: Large International Organization
Salary: PKR 23K to 33K
Contract Duration: 1 Year -- with possibility of extension
Essential Requirements:
-Bachelors degree or above -Excellent English and Urdu presentation/interpersonal communication skills
-Excellent English writing skills
-Prior experience/internships/extracurricular activities related to customer services OR call center OR event management OR activities requiring multitasking preferred (but nor required)
Purpose of job:
-- To deliver effective services to target audience customers and stakeholders (both internal and external) through our nationwide call centre, ensuring customers receives a high quality service in a receptive and responsive environment.
Context and environment:
--The post holder will work as an Assistant Information Centre Officer in the Organization Information
Centre under the information Centre Manager (ICM) to ensure highest level of support provided for
delivery of excellent customer service.
Accountabilities, responsibilities and main duties:
-- To handle all Examination, Educational, Information on UK, Arts, Scholarships, and ELT
telephone enquiries.
-- To handle all Examination, Educational, information on UK, Arts, Scholarships, and ELT email and
Facebook Enquiries.
-- To assist the Information Centre Manager and Information Centre Officer in conducting internal
and external customer surveys
-- To promptly forward enquiries, email and telephone, written or fax requiring specialised
information to respective departments.
-- To take the ownership of maintaining and updating all enquiry statistical data.
-- To assist the Information Centre Manager in organising Events and activities
-- To handle all Examination, Educational, information on UK, Arts, Scholarships, and ELT email
enquiries for Iran and Afghanistan office.
Key relationships:
-- Provide customer care to clients and stakeholders (internal and external) through email and
telephone.
-- Liaise with Relevant departments.
-- Support all Exams (IELTS/ GCE/ Professional) and Programme teams.
Other important features or requirements of the job:
-- The post holder will occasionally be required to work during unsocial hours.
Person Specification:
Behaviour:
-- Connecting with others
-- Working together
-- Making it happen
-- Being Accountable
Skills and Knowledge:
-- Excellent verbal and written communication skills in both Urdu and English.
-- Proficient in Microsoft Office (Including Word, Excel and PowerPoint and Outlook).
-- Knowledge of British Examinations and Education.
-- Basic knowledge of routine Computer Networking issues.
Experience:
-- Prior experience in customer services
-- Prior experience in event management
Qualifications:
-- Minimum Intermediate or A levels.
------------------------ To deliver effective services to target audience customers and stakeholders (both internal and external) through our nationwide call centre, ensuring customers receives a high quality service in a receptive and responsive environment.
Context and environment:
--The post holder will work as an Assistant Information Centre Officer in the Organization Information
Centre under the information Centre Manager (ICM) to ensure highest level of support provided for
delivery of excellent customer service.
Accountabilities, responsibilities and main duties:
-- To handle all Examination, Educational, Information on UK, Arts, Scholarships, and ELT
telephone enquiries.
-- To handle all Examination, Educational, information on UK, Arts, Scholarships, and ELT email and
Facebook Enquiries.
-- To assist the Information Centre Manager and Information Centre Officer in conducting internal
and external customer surveys
-- To promptly forward enquiries, email and telephone, written or fax requiring specialised
information to respective departments.
-- To take the ownership of maintaining and updating all enquiry statistical data.
-- To assist the Information Centre Manager in organising Events and activities
-- To handle all Examination, Educational, information on UK, Arts, Scholarships, and ELT email
enquiries for Iran and Afghanistan office.
Key relationships:
-- Provide customer care to clients and stakeholders (internal and external) through email and
telephone.
-- Liaise with Relevant departments.
-- Support all Exams (IELTS/ GCE/ Professional) and Programme teams.
Other important features or requirements of the job:
-- The post holder will occasionally be required to work during unsocial hours.
Person Specification:
Behaviour:
-- Connecting with others
-- Working together
-- Making it happen
-- Being Accountable
Skills and Knowledge:
-- Excellent verbal and written communication skills in both Urdu and English.
-- Proficient in Microsoft Office (Including Word, Excel and PowerPoint and Outlook).
-- Knowledge of British Examinations and Education.
-- Basic knowledge of routine Computer Networking issues.
Experience:
-- Prior experience in customer services
-- Prior experience in event management
Qualifications:
-- Minimum Intermediate or A levels.
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