Jr. Network Support Engineer Ref: JS1011L0002

Jr. Network Support Engineer (No .of Positions- 6)
Job Location:	Karachi, Pakistan
Gender:	Male
Education	BS Computer or Network Engineering/CISCO Certified
Experience:	Fresh-2yrs(preferred)
Skills Required:	·         Must have very strong verbal and written English communications Skills (American accent Preferred) and good interpersonal skills. ·         Excellent troubleshooting skills and technical knowledge is a must. ·         Basic Knowledge of NAT, DHCP, DNS, HTTP, HTTPS, VPN, SMTP, WiFi, LAN, WAN. ·         Ability to work different shifts in a 24x7 environment. ·         Excellent analytical skills and EDP knowledge. ·         Cisco CCNA or equivalent hands on experience preferred.
Summary	·         Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps. ·         Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues. ·         Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS ·         Responsible for handling customer calls with a positive problem-solving attitude. ·         Provide input for troubleshooting procedures and diagnostic tools ·         Properly document all calls in CRM. ·         May also perform additional duties such as; preventative maintenance and or other IT services.
Apply	Note:  This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.  Send resume to hr.pk@guardedsystems.com