Technical Support Executive Ref: JS0612L022

Positions:                          5 positions

Location:                           Karachi

Education:                        BS Computers/ Graduation

Experience:                      1 year (in Similar Position)

Remuneration:               Market Competitive salaries, Medical Insurance l, Performance Incentives

Timings:                       24/7 shifts on Rotation

Summary:

1. ·         Must have very strong verbal communications Skill and good interpersonal skills.
2. ·         Excellent troubleshooting skills and technical knowledge is a must.
3. ·         Basic Knowledge of Networking.
4. ·         Ability to work different shifts in a 24x7 environment.
5. ·         Excellent analytical skills and EDP knowledge.
6. ·         CCNA or equivalent hands on experience preferred. 
7. ·         Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
8. ·         Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
9. ·         Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
10. ·         Responsible for handling customer calls with a positive problem-solving attitude.
11. ·         Provide input for troubleshooting procedures and diagnostic tools
12. ·         Properly document all calls in CRM.
13. ·         May also perform additional duties such as; preventative maintenance and or other IT services.

Note:  This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.

Appy at "  hr@elixirflare.com "