Technical Support Executive - Karachi

Technical Support Executive

Positions:  2 positions

Location:  Karachi

Education: BS Computers/ Graduation

Experience: 1 year (in Similar Position)/Fresher can also Apply

Remuneration: Market Competitive salaries, Performance Incentives

Timings: 24/7 shifts on Rotation

Summary:

• Must have very strong verbal communications Skill and good interpersonal skills.
• Excellent troubleshooting skills and technical knowledge is a must.
• Basic Knowledge of Networking.
• Ability to work different shifts in a 24x7 environment.
• Excellent analytical skills.
• CCNA or equivalent hands on experience preferred. 
• Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
• Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
• Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
• Responsible for handling customer calls with a positive problem-solving attitude.
• Provide input for troubleshooting procedures and diagnostic tools
• Properly document all calls in CRM.
• May also perform additional duties such as; preventative maintenance and or other IT services.

Note:  This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.

Appy at :  tech.jobs.khi@gmail.com