Technical Support Executive
Positions: 5 positions
Location: Karachi
Education: BS Computers/ Graduation
Experience: 1 year (in Similar Position)/Fresher can also Apply
Remuneration: Market Competitive salaries, Performance Incentives
Timings: Evening/Nights shifts on Rotation
Summary:
· Must have very strong verbal communications Skill and good interpersonal skills.
· Excellent troubleshooting skills and technical knowledge is a must.
· Basic Knowledge of Networking.
· Ability to work different shifts in a 24x7 environment.
· Excellent analytical skills.
· CCNA or equivalent hands on experience preferred.
· Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
· Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
· Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
· Responsible for handling customer calls with a positive problem-solving attitude.
· Provide input for troubleshooting procedures and diagnostic tools
· Properly document all calls in CRM.
· May also perform additional duties such as; preventative maintenance and or other IT services.
Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
Appy at : recruitment.khi2013@gmail.com
Positions: 5 positions
Location: Karachi
Education: BS Computers/ Graduation
Experience: 1 year (in Similar Position)/Fresher can also Apply
Remuneration: Market Competitive salaries, Performance Incentives
Timings: Evening/Nights shifts on Rotation
Summary:
· Must have very strong verbal communications Skill and good interpersonal skills.
· Excellent troubleshooting skills and technical knowledge is a must.
· Basic Knowledge of Networking.
· Ability to work different shifts in a 24x7 environment.
· Excellent analytical skills.
· CCNA or equivalent hands on experience preferred.
· Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
· Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
· Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
· Responsible for handling customer calls with a positive problem-solving attitude.
· Provide input for troubleshooting procedures and diagnostic tools
· Properly document all calls in CRM.
· May also perform additional duties such as; preventative maintenance and or other IT services.
Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
Appy at : recruitment.khi2013@gmail.com
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