Manager Contact Center Ref: JS0611L049

One of our Clients is Manager Contact Center for the following role.
POSITION TITLE	Manager Contact Center
POSITION BASED IN	Karachi - Pakistan
CLIENT'S DETAIL	Undisclosed
GENDER	Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE	·         Masters with 8-10 years of experience in the CS industry specifically Contact Center Operations. ·         Ability to work efficiently in a high demand, team oriented, and fast-paced environment. ·         Ability to maintain customer confidentiality. ·         Excellent communication skills and excellent interpersonal skills. ·         Ability to express ideas in clear and concise manner. ·         Solid problem-solving skills and excellent Management skills. ·         Ability to think tactically and identify significant success factors.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES	·         Managing a team of call center representatives directly and directing their activities. ·         Managing the overall performance analysis of existing lists and programs. ·         Developing and supervising a team of representatives and preparing their performance reports. ·         Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts. ·         Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes. ·         Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes. ·         Identifying, recommending and supporting the implementation of various programs for the improvement ofcall center processes. ·         Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team. ·         Promoting sales culture that encourages and ensures the staff satisfaction.
Please send your resume at jobs@eswpak.com before 18th June 2011 in WORD FORMAT. Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line