Customer Support Executive Ref: JS0911L0113

Position: Customer Support Executive - Karachi

Exp: min 6 months  or 1 year

Education: BBA/MBA

Email cv to kamran@hirelabs.com with latest passport size photograph by 5th Oct, 2011

Mention the position in subject line pls.

A deep knowledge of the  operations of a customer care department in an organisation.

Outstanding communication ( written and oral) and interpersonal skills enabling one to deal with internal and external customer supportprofessionally.

Creative problem solving skills.

Good understanding of the current market position of the product to which the customer support service is provided.

Capacity to work both as an individual and as a team.

Excellent organisational and time management ability.

Highly self motivated, willing to learn and quick adaptation to new processes within less time frame.

Basic computer knowledge with MS-Office , Outlook and effective browsing skills.

Responsibilities of a Customer Support Executive:

The generic responsibilities of a Customer support or Customer Care executive  are stated below

1) To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc.

2) Ensuring timely and professional responses to all complaints, requests and queries received.

3) Research and compilation of  answers for informational requests from customers.

4) Proper recording and scrutiny of the complaints received.

5) Maintain and develop external party relationships.

6) Preparing reports  on the activities of the Customer Care  department or team.

7) Efficient dealing of complaints to completion and enabling satisfaction of customer.

8 )  Rendering useful administrative support to other members of the customer care team.