Manager Business Development, Contact Centers Ref: JS0911L0048

We are looking for candidates for the position of Manager Business Development, Contact Centers at a Large Multinational Company.

Position Title: Manager Business Development, Contact Centers 
Company Type: Large Multinational Company
Position Location: Lahore
Salary: 150 to 300K -- may vary (based on credentials) 

Essential Requirements:
-- About 10 years (or more) total work experience 

-- Recent experience in Business Development in prestigious Call Center/Contact Center/BPO

 

Please forward your Resume/CV to athar@careerpakistan.org and/or atharshah.83@gmail.com

 

Note: 

-- Candidate should be able to demonstrate a portfolio of clients/customers 

The ideal candidate should have
-- Masters degree in Business Management / Administration or other related fields like business strategy
-- 10+ years of overall experience (at least 3 years of relevant experience)
-- Well versed with domestic and international BPO strategies related to Contact Centers
-- Knowledge of business and management principles

Essential Skills
-- Excellent communication and presentation skills
-- Ability to plan good business proposals
-- Ability to work collaboratively
-- Excellent analytical and financial skills.
-- Good project and time management skills
-- Understanding of key Telecom operational business processes would be an added advantage

Job Description:
-- Responsible to bring in business for Contact Center & back-office though local market and international off-shoring
-- Responsible for revenue growth through BPO service
-- Long and short term strategic planning for BPO business
-- Maintain and develop relationship with clients and vendors
-- Preparing business proposals, pricing model, RFPs, NDA, MOU for clients
-- Lead off-shore development and project management of partners throughout the outsourcing cycle, including analysis, transition, implementation, management, optimization and terminations
-- Exploring potential to increase revenues through inbound, outbound and back-office services
-- Create a global footprint to cater growing appetite of BPO services
-- Responsible for complete off shoring related aspects
-- Visiting clients, setting up meetings and presenting the company as potential BPO partner
-- Assisting BPO setup including technical and non-technical infrastructure
-- Monitor and prepare ROI and cost benefit for each client
-- Coordinate with related departments to ensure smooth execution of projects
-- Creating visibility of the company as BPO at all possible forums including websites, external activities & blogging communities
-- Establish relationship with clients to ensure customers satisfaction while bringing in more business
-- Conducting operational due diligence on opportunities in local and international market
-- Responsible for quality reviews to assess performance as per contract obligations and expectations

Please forward your Resume/CV to athar@careerpakistan.org and/or atharshah.83@gmail.com