Customer Service Executive (Karachi)

Job Title:               Arabic Speaking Customer Service Executive

Location:               Karachi

 

Purpose

This job entails customer interaction in an inbound contact centre environment. CSE is required to ensure highest standards of customer service by answering calls made by the customers for seeking information, order placement and logging complaints or/ and giving instruction. As contact centre is a 24/7 environment the CSE is required to be flexible in terms of working hours and days.

 

Key Responsibilities and Duties/Results Expected/KPI

• Responsible for meeting all targets/KPI’s on daily bases as set by the Department.
• A strict adherence to shift and break schedule as communicated by the operations department.
• A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct.
• Answer telephones and record orders with 100% accuracy.
• Convey orders to restaurants for accurate and prompt delivery.
• Make customer call backs
• Using problem-solving skills to handle difficult or irate clients.
• Suggesting alternatives to resolve customer’s complaints on priority basis.
• Bring awareness among customers by educating them about promotions and services.
• He/she will be responsible to ensure his /her duty adherence as per roster.
• Learning about organization’s products or services and keeping up-to-date with any changes to them.
• Regularly attending training and coaching sessions conducted by Quality assurance team and supervisor.
• Conveying customer’s feedback and suggestions to the supervisor in order to offer services exceed customer expectations.
• Taking immediate measures to resolve customer’s problem keeping company policies in view.

Competencies and Recruitment Qualifications

• Minimum Intermediate
• Minimum 1 Year call center experience
• Demonstrate effective written and oral communication skills - very good command of both spoken and written English and Arabic.

How to Apply

Please send your resumes to resumes@sybridts.com or  careers@sybrid.com