Looking for
"Manager Channel Expereince & Enablement" for our big
multinational Telco client in Islamabad. You will be leading 3 units: Channel
expereince and processes, Training and IVR to manage below tasks: To gauge and
improve customer expereince of all the customer touch points in Customer care
(Call center, Service center, IVR, Franchisees, SMS helplilne, webchat help
line, Complaint Center etc) Improvement in the processes to build operational
efficincies and improving customer . interested candidates forward their resume
at: imran.khan@pri.com.pk
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