Manager Contact Center Ref: JS0611L049

One of our Clients is Manager Contact Center for the following role.
POSITION TITLE	Manager Contact Center
POSITION BASED IN	Karachi - Pakistan
CLIENT'S DETAIL	Undisclosed
GENDER	Equal Opportunity Employer
PROFESSIONAL QUALIFICATION / EXPERIENCE	·         Masters with 8-10 years of experience in the CS industry specifically Contact Center Operations. ·         Ability to work efficiently in a high demand, team oriented, and fast-paced environment. ·         Ability to maintain customer confidentiality. ·         Excellent communication skills and excellent interpersonal skills. ·         Ability to express ideas in clear and concise manner. ·         Solid problem-solving skills and excellent Management skills. ·         Ability to think tactically and identify significant success factors.
PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES	·         Managing a team of call center representatives directly and directing their activities. ·         Managing the overall performance analysis of existing lists and programs. ·         Developing and supervising a team of representatives and preparing their performance reports. ·         Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts. ·         Measuring and demonstrating the group productivity as well as the individual’s reports related to customer outcomes. ·         Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes. ·         Identifying, recommending and supporting the implementation of various programs for the improvement ofcall center processes. ·         Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team. ·         Promoting sales culture that encourages and ensures the staff satisfaction.
Please send your resume at jobs@eswpak.com before 18th June 2011 in WORD FORMAT. Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line

National Sales Manager Ref: JS0611L048

One of our Clients is looking for National Sales Manager for the following role.   POSITION TITLE National Sales Manager POSITION BASED IN Karachi - Pakistan CLIENT'S DETAIL Leading FMCG GENDER Equal Opportunity Employer – LOCALS PREFERRED PROFESSIONAL QUALIFICATION / EXPERIENCE ·         MBA with minimum 10 years experience with in sales & marketing and 5 years as Manager at national level in FMCG industry. ·         Excellent communication skills , and sales man skills. ·         Proficient with computational skills PROFESSIONAL EXPERIENCE & JOB RESPONSIBILITIES ·         Assist Sales & Marketing Head in developing Company’s longer term and shorter term business and sales plan and give his input in reviewing / renewing the strategic plan periodically under corporate vision ·         Longer and shorter term business plan with clear objectives and strategy ·         Sales Forecasting & Planning ·         Preparation and implementation of annual business plan ·         Set sales targets for regions and branches in association withregional sales managers and Sr. Supervisors ·         Prepares weekly, monthly, quarterly sales reports and project sales forecast / sales figures. ·         Devising & implementing market penetration plan ·         Achievement of yearly / quarterly / monthly / weekly Sales targets ·         New Sales / Customers Development ·         Develop new business / product assortment ·         Increase new clientele ·         Ensure sales growth as per agreed targets ·         Prepare sales activity plan to deliver growth ·         Managing & building sales team in the respective target markets ·         Make sure the team is equipped with product knowledge & pricing issues and is motivated ·         Set appropriate reporting channels and formats ·         Set targets & track product category/region wise performance ·         Evaluate gaps and recommend action plan ·         Give performance feedback and recommend sales incentives. Please send your resume at jobs@eswpak.com before 18th May 2011 in WORD FORMAT .Incomplete or Irrelevant CVs will not be entertained. Please mark the title of the designation and the preferred city applying for in the Subject line

G.M. SECURITY Ref: JS0611L047

A leading garments/denim manufacturing group urgently needs G.M. SECURITY who will be responsible for the safety & security of the whole group. Individuals having 6-7 years of experience in a large textile group, with preferably army background are confidently apply atvac.textile@gmail.com. The age of candidates should not be more than 45 years.  

SharePoint Administrator Ref: JS0611L046

SharePoint Administrator

Experience of 2 to 4 years with SharePoint Portal and Services administration

Interested Candidates may email their resumes at jobs@sapphirecs.net

Please mention the position title in the subject line

SharePoint Developer Ref: JS0611L045

SharePoint Developer

Experience of 2 to 4 years with SharePoint development

Able to modify and customize SharePoint Portal as per Client's requirements

Experience with .Net platform

Interested Candidates may email their resumes at jobs@sapphirecs.net

Please mention the position title in the subject line

Senior VOIP Engineers Ref: JS0611L044

About the Company:
i2c Inc. (www.i2cinc.com) is a leading, global technology provider of electronic payment processing solutions to top Fortune 500 companies in the USA with global alliances and affiliations.

i2c has been ranked 9th among the top 25 fastest growing organizations in the country. Over the past several years, we have experienced significant growth in business and employment opportunities owing to be talent, dedication and commitment of our people.

Role: Senior VOIP Engineers

Location: Lahore, Pakistan

Job Description
1. System administration of production Asterisk PBX servers located globally.
2. Perform security audits of all production Asterisk servers, perform updates/fix and submit this report to QE group.
3. Work very closely with NOC network security team to ensure QoS implementation, redundancy of voice paths and to ensure that our voice is going to best possible shortest paths.
4. Review performance/resource utilization graphs for all production Asterisk PBX systems and provide recommendations to management for doingcapacity planning.
5. Perform monitoring of IT infrastructure which includes production servers, network devices, network paths, connectivity Storage, voice quality/paths and take appropriate notification, troubleshooting and follow-ups until issue is fixed.
6. Develop system utilization reporting system.
7. Review bandwidth and resource utilization and make recommendations on best voice codec combination selection.
8. Integration with customer services voice systems.
9. Creation of extensions, queues, voice mailboxes, IAX and SIP trunks for normal operations.
10. Perform continuous research work on latest technologies for improving our voice infrastructure and self skills.
11. Attend/conduct internal and external trainings.
12. Take backups of key systems files.
13. Ensure that all voice components that we have in our infrastructure must have redundancy within data center and across the data center, let management know if there is any system with redundancy within or across data center.
14. Improve scripting and automation skills.
15. Get latest certifications from RedHat, Sun, CentOS etc.
16. Make understanding with Cisco Call Manager, Call manager Express, Cisco VoIP Experience
17. Implementation of OpenSER to enable redundancy/load balancing each site.
18. Upgrade firmware on all Cisco phones in our infrastructure.
19. Technical evaluation and coordination with Wateen for implementation of VoIP in Lahore/Karachi/Islamabad and its integration of i2c voice infrastructure.
20. Regular failover rehearsals of Verizon SIP services in RWS, Fremont and NYC sites.
21. Administration and fail over implementations of our existing CDR, voice mail, web conferencing and their SSO systems 22. Implementation of voice fail over using SRV records

Qualification:
:: BCS/MCS
:: 3 Years - 5 Years VOIP experience

Skills Required:
:: Good telephony systems administration skills
:: Excellent communication skills, both written and spoken
:: Following certifications will be plus point for this position
- RHCE Certified.
- Cisco Call Manager
- Asterisk
- OpenSer

We Offer:
:: Excellent Working Environment
:: Professional Growth and Learning Opportunities
:: Excellent Career Path
:: Excellent Life and Health Insurance, Provident fund etc.
:: Free Meals and so much more….

We offer competitive remuneration & employment benefits package and long term growth opportunity to qualified and dedicated professionals.

If you match the above mentioned criteria, please feel free to forward your profile to careers@i2cinc.com.

IMPORTANT: Please mention position title and Yahoo Group name in subject line of your email. Emails without the above will not be considered.

Regional Sales Manager Ref: JS0611L043

Dear All,

As you have experience in this industry, I would appreciate it if you could refer candidates to me for the following position(s)

(Job Description is attached below).

Thank you for your time. I look forward to hearing from you.

Kind Regards,

Fahad Jamil
Program Consultant
Career Pakistan
+92 345 530 0048

fad.jamil@gmail.com
fahad@careerpakistan.org
We are looking for candidates for the position of Regional Sales Manager

for a large Telecom Multinational company.

Company Sector: Telecom
Position Title: Regional Sales Manager
Position Location: Karachi
Salary: 162.5K to 202.5K (This figure includes a 27.5K car allowance)
Additional benefits include:
Fuel 150 liters + Cell allowance 2.5K + OPD + Healthcare for family
and parents + Group life insurance of Rs 3 Million + gratuity benefit
+  2 to 3 salary bonus per year

Essential Requirements:
-- Recent experience in Karachi
-- Recent experience of working in Telecom Cell Phone Companies or Telecom Wi-Max Companies
-- Experience of working as Regional Sales Manager (or similar role of consumer sales -- NOT corporate sales)

Other Required/Preferred:
-- Experience working with Distributors
-- Pure Sales Experience required (Work for this position involves SME/Residential sales)

Job Summary:
-- He/she is responsible for the direction and management of all sales
and business development operations, including market competitiveness,
pricing, compensation, and distribution and channel strategy.
-- This position may include responsibility for business development.
-- The RSM will drive the company’s achievement of its customer
acquisition and revenue goals.


ESSENTIAL DUTIES AND RESPONSIBILITIES

 Includes the following.  Other duties may be assigned.
-- Conduct residential & small business consultations to win new clients
-- Maintain client contact/Quality control visits
-- Manage and implement creative marketing to expand client base
-- Handling all issues pertaining to the operation and success of the business.
-- Establishing excellent relationships with mutually beneficial
parties and vendors.
-- Driving the business forward and winning business.
-- Responsible for the coaching, development and management of the
team to ensure that the negotiators deliver against targets.
-- Responsibility for the recruitment, training and motivation of all
members of staff.
-- Setting and monitoring targets.

MAJOR ACCOUNTABILITIES
-- Delivering on sales volume & value objectives
-- Productivity for each alliance (assigned)  targets

 QUALIFICATIONS
-- To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily.  The requirements listed
below are representative of the knowledge, skill, and/or ability
required.  Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
-- Bachelor’s degree (B.A.) Business & relevant technical degree from
four-year college or university; and/or 3 or more years related
experience and/or training; or equivalent combination of education and
experience.

 SKILLS
-- Excellent communications & presentation skills in English & Urdu
-- Tactful, Excellent team player and a Go Getter. Should be fast tracked

 CERTIFICATES, LICENSES, REGISTRATIONS
Maintains a valid Drivers License.

 LANGUAGE SKILLS
-- Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations.
-- Ability to write reports, business correspondence, and procedure manuals.
-- Ability to effectively present information and respond to questions
from groups of managers, employees, customers, and the general public.

MATHEMATICAL SKILLS
-- Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area, circumference,
and volume
-- Ability to work with mathematical concepts such as probability and
statistical inference.
-- Ability to apply concepts such as fractions, percentages, ratios,
and proportions to practical situations.

REASONING ABILITY
-- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
-- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
--Ability to define problems, collect data, establish facts, and draw
valid conclusions.
-- Ability to interpret an extensive variety of technical instructions
in mathematical or diagram form and deal with several abstract and
concrete variables.

 SUPERVISION RECEIVED
-- Works under the broad policy guidance and direction of the Head
Sales subject to any specific direction or indirect supervision by
Chief Executive Officer.

 RESPONSIBILITY FOR INTERNAL & EXTERNAL CONTACT
-- Daily contact requiring courtesy, discretion, and sound judgment.

 TOOLS AND EQUIPMENT USED
-- Laptop including crystal software, spreadsheet and word processing software.

PHYSICAL DEMANDS

-- The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential
functions of this job.  Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential function
-- While performing the duties of this job, the employee is regularly
required to stand; walk; sit; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear. Specific vision abilities
required by this job include close vision, color vision, and ability
to adjust focus.

 WORK ENVIRONMENT and ENVIRONMENTAL CONDITION
-- The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
-- The noise level in the work environment is usually moderately quiet.
-----------------------

Product and Segment Manager Ref: JS0611L042

Dear All,

As you have experience in this industry, I would appreciate it if you could refer candidates to me for the following position(s)

(Job Description is attached below).

Thank you for your time. I look forward to hearing from you.

Kind Regards,

Fahad Jamil
Program Consultant
Career Pakistan
+92 345 530 0048

fad.jamil@gmail.com
fahad@careerpakistan.org
We are looking for candidates for the position of Product and Segment

Manager for a Telecom Multinational company.

Position Title: Product and Segment Manager
Position Location: Karachi
Company Sector: Telecom
Company Type: Multinational Telecom Company
Salary: Up to About 200K -- may vary

Essential Requirements:
-- Recent experience in Telecom Cell Phone company OR Telecom Wi-Max company
-- Experience as Product Manager/Segment Manager (or similar role) -- or one step below if not at Manager level

SUMMARY

The Product and Segment Manager is responsible for development and
implementation of the business plan for specific segments of company
products that will achieve maximum return on capital invested. The
position includes the approval of business plans for each targeted
segment and achieving forecast profit and loss.

For each segment, this involves:

1. The development and continuing validation of a market segment
assessment work for specific paper products;

2. The development and implementation of a business plan that has as
its primary objective to maximize the cash return from manufacturing
and sales of paper specific products. The plan will incorporate input
from a sales plan that identifies customers and freight, price
assumptions, manufacturing costs and competitive factors with a 12
month and three year perspective; and

3. The identification of new product opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following. Other duties may be assigned.

-- Develop and execute a business plan for the specific segment. The
plan requires feedback and support from a cross functional team
including Product Development, Manufacturing, and Sales. The plan will
include volumes targets by customer and location; market strategies,
pricing policy, new grade line introductions, modifications and/or
discontinuations consistent with the plan.
-- Monitor results and support sales and distribution activities
including making joint sales calls to develop additional business and
monitor customer issues.
-- Work with Sales and Product Development to identify, analyze and
prioritize opportunities for new business. Monitor reports from
technical representatives to surface and quality concerns.
-- Monitor market trends, including demand, growth rates, competitive
trends, new technologies and pricing, and incorporate into the
business plan. Analyze and assess competitive offerings to identify
differentiators and recommend pricing levels.
-- Develop market segment value models to determine value propositions
and pricing policy. Work with sales to test and validate the value of
our offerings and implement changes to maximize value.
-- Document and report on product profitability, sales activities and
operational metrics. Recommend pricing guidelines for products.
-- Support the Product Development Stage Gate process by providing
market information and justification for the development of new
products. Create business cases for new product opportunities.
-- Create collateral marketing materials that accurately reflect the
features & benefits of the product line. Communicate and provide
training to Sales Managers and Account Representatives to assist them
in developing sales messaging.
-- Review and follow-up with manufacturing operations regarding
quality issues and concerns to ensure the all customer issues are
being responded to.
-- Reporting responsibilities including a monthly written report that
provides a clear understanding of market segment performance versus
planned performance. The report incorporates summary sales data,
re-states annual goals and business strategy, provides a brief market
update, a description of monthly business activity and new business
development initiatives and includes a numerical reconciliation of
sales volumes, average net realized prices, inventory levels and order
backlogs.

FUNCTIONAL COMPETENCIES REQUIRED

-- Wide experience of product management practice, development and
application of best
practice
-- Affinity with and knowledge of the latest business developments,
technologies and services
used within the industry and affiliated industries
-- Broad experience in a marketing position within a large consumer-focused
telecommunications or IP services company
-- Ability to develop meaningful consumer insights and translate them
into market relevant
actions that achieve business plans and result in increased value.
-- Also should be able to understand consumer motivations, barriers
and behaviours and to
implement and exploit market research.
-- Basic ability to manage complex, multifunctional projects in ways
that optimise the cost,
quality and speed of delivery.
-- Experience with billing platforms and tariff plans

QUALIFICATIONS
-- To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
-- Masters’ degree with majors in Business from a reputable college or
university; and/ or 8 or more years related experience and/or
training; or equivalent combination of education and experience.

MANAGERIAL EXPERTIES / PERSONAL SKILLS
-- Product Management and Marketing experience with successful IP Data
services and/or Telecommunications companies
-- Outstanding commercial perspective with the ability to look at the
bigger picture for the company
-- Exhibits high level of creativity, problem solving skills and resourcefulness
-- Results-oriented, with ability to define and manage deliverables
against objectives
-- Ability to engage and influence both peers / managers & agencies
-- Excellent Analytical skills
-- Excellent communication & interpersonal skills
-- Strong leadership & organizational skills
-- Flexible, energetic and enthusiastic personality
--------------------------

Factory Manager Ref: JS0611L041

Factory Manager Required urgently for Food Industry in Lahore Candidate should be well versed with all Factory Issues including Technical,Mechanical and Administrative, The most preferable candidate should have at least 8 to 10 years of experience send your cv at (corporate@esquare.com.pk) 

Manager Credit Management Ref: JS0611L040

Dear Concern,

Kindly refer to the undermentioned position in one of our clients in the media Industry:

Position title: Manager Credit Management
Position Based at (Location): Karachi
Gender & Age: Energetic & Self Driven Females required
Qualifications Required: CA Qualified
Professional Experience: 1-2 years minimum
Position Reports to: CFO
Prinicple Accountabilities: Recoveries/Billing

Skills:
•Excellent Relationship Management 
•Excellent understanding of Financial management
•Ms Office Skills (excel)
•Analytical capabilities

Competencies:
•Ambitious/Pro-active
•Strong interpersonal skills.
•Determined Assertive & Focused
•Extrovert
•Effective Communication & Negotiation Skills

Email address for the resumes:jobs@rasgco.com 

Regards,
RASG - HRM