A leading textile industry located in Karachi required I.T. Manager to manage is I.T. Helpdesk Department 3-4 years of working experience in a managerial capacity. Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advice on appropriate action.
- Answer staff questions on all company supported applications.
- Troubleshoot computer problems.
- Determine source of computer problems (hardware, software, user access, etc.).
- Advise staff on appropriate action.
- Serve as liaison between staff and the technology department to resolve issues.
- Work one-on-one with staff on application projects.
- Provide recommendations on company application purchases.
- Document resolutions for future reference.
· Perform hardware and software installations.
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