Positions: 2 positions
Location: Karachi
Education: BS/Graduation
Experience: 1 year (in Similar Position)/Fresher can also Apply
Remuneration: Market Competitive salaries, Performance Incentives
Timings: 24/7 shifts on Rotation
Summary:
- · Must have very strong verbal communications Skill and good interpersonal skills.
- · Excellent troubleshooting skills and technical knowledge is a must.
- · Basic Knowledge of Networking.
- · Ability to work different shifts in a 24x7 environment.
- · Excellent analytical skills.
- · CCNA or equivalent hands on experience preferred.
- · Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
- · Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
- · Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
- · Responsible for handling customer calls with a positive problem-solving attitude.
- · Provide input for troubleshooting procedures and diagnostic tools
- · Properly document all calls in CRM.
- · May also perform additional duties such as; preventative maintenance and or other IT services.
Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
Appy at : tech.jobs.khi@gmail.com
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